T-Scope description

T-Scope allows you to observe the dynamic behaviour of queues. The animation is valuable for getting a better intuitive "feel" for how queues behave, and has proved very successful on training courses. The animation is straightforward to use,

Contents

Animation display

Queue-size

Waiting time

Agent occupancy

Agent activity



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Animation display

The animation display has a similar layout to the PhoneCalc sumary diagram. As the simulation progresses, the queue of calls is dynamically changed to show the number of calls waiting, and the status of each agent is also updated to show whic

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Queue size

The queue-size chart shows the number of calls waiting size at each instant, together with calls that are abandoned or rejected. For callback operation, the sizes of callback active and pending queues are also shown.

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Waiting time

The waiting-time chart shows how long each call waited. Calls are shown at the point where they are answered, abandon, or are rejected.

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Agent occupancy

The agent occupancy chart shows the number of agents that are waiting, handling live calls, handling callbacks, and so on at each instant.

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Agent activity

The agent activity chart shows the activity or each individual agent, as an agent goes from waiting to call-handling, to another call, and so on. This chart shows how the waitinmg-time of an egent is fragmented into short intervals.

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