Consulting

Mitan undertakes consultancy in:-

Call/Contact centres

Planning processes, tools, and techniques.

Service-level target setting.

Call-flow planning.

Performance and simulation studies (including abandon rates, callback systems).

Banking and Retail

Queueing analysis, forecasting staff and service levels.

Video surveys of queues.

Statistical

Survey design and analysis.

Library

Papers on call-centre planning, statistics, and probability.